Barbados The Crane Resort and Residences

Pete from New York, NY had this to say:

"It is with regret that I find myself writing my first ever bad review for a hotel. The Crane property is beautiful, with breathtaking views over the beach and ocean. We had a very nice, new room, and there is excellent food in the 2 restaurants (if somewhat expensive). Do not be fooled, however, this is not a 5 star resort. It really isn't. The prices are certainly 5 star in both the bar and the restaurant, but the service and facilities fall woefully short. It is remotely located, but the on-site facilities are simply not adequate. (I would hope that once the current construction is completed this will be better.) Every day over the course of the week we were let down by something, generally attributed to laziness on the part of the staff or management. I list just some of these: 1 - no poolside waiter service, no on-site spa facilities, 2 - construction work was not noisy, but it felt like it was everywhere 3 - there is no bar or restaurant open past 10pm and given the remote location of property, this means that 10pm is bed time as there is simply nowhere else to go without a car/taxi and the nearest thing BY car or taxi is around 25 minutes away. '4 - the pool bar staff would not supply us with an ice bucket to keep beers in during the day, which was necessitated by #1 on this list, and they were generally unhelpful. (Jonathan and Keisha in concierge were, on the other hand, very helpful and deserving of praise.) 5 - there is no room service for food once the two restaurants have closed at 10pm. No late sandwiches. Nothing. To make matters worse, I was told by the switchboard operator that the bar would be able to serve food late, which was just not true. As a result, that night we had no evening meal. 6 - we had no hot water day after day despite the staff being informed (day after day) 7 - the very temporary-feeling 'general store' is far too small given the remoteness of the property, and is woefully understocked with toiletries (including the real basics such as feminine products) 8 - the hairdryer in the room did not work, and our shower did not appear to be cleaned once over the course of our stay 9 - the breakfast buffet was usually cold after 9am, as none of the staff seemed interested in changing the burners after they had gone out. 10 - lobby toilet was broken and full of waste for 2 days running, seemingly without attention (or even an 'out of order' sign). 11 - The other thing to note is the wind - this part of the coast is *windy* (not breezy), and the wind is unrelenting. This is actually quite refreshing, but it is really too windy to eat outside (we still did do so, but only at breakfast). It is a terrible shame - it is a lovely property with a very interesting history. I really hope that once the construction work is completed the facilities will prove more adequate for the remote nature of the property. This will not, however, address the overall laziness that many of the above-issues could be attributed to. I am fairly certain that I will not be going back and I would not currently recommend the hotel to anyone."

Posted: Fri, May 22, 2009

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• Would Return or Recommend:No

Linda Driggs from Ventura, California had this to say:

"I wanted to stay longer. The setting is beautiful and the breeze coming thru the rooms is to die for. Very expensive to eat there is the only thing we had a problem with. Not much choice on the menu and it is very expensive. They need a place to eat that is geared more to family style eating (burgers, chicken fried steak, pizza and a bacon and eggs breakfast with toast and potatoes, etc. Wonderful people and a beautiful place. It is out of the way for eating at other places. You need to take a taxi which will run about $40.00. The grocery store in town is not what we are used to so be prepared. They eat a lot of fish and rice. Bring some food with you and you will have a ball."

Posted: Sun, Apr 26, 2009

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• Would Return or Recommend:Yes

Addie Holland from Timonium, Maryland had this to say:

"I fell in love with this place. I bought a Apt. now my family and frends go every year. If you are thinking of going to Barbadoes this is the place to stay. When you leave you realy feel like you took a vacation."

Posted: Sat, Nov 15, 2008

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• Would Return or Recommend:Yes