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Hotel Booking Frequently Asked Questions |
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How do I cancel a hotel booking?
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There are two easy ways to cancel.
· You can cancel your booking online by clicking here and following the easy online instructions.
· Call Customer Support toll free at (888) 782-9722.
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Can I cancel my hotel booking online?
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You can cancel your booking easily online by clicking here and following the easy online instructions.
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When will I be charged for my booking?
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This can vary depending on the hotel and the time of year you are booking. Please pay close attention to the Booking Information and Terms & Conditions provided at the time of booking.
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What is a BookIt.com Rest Assured Rate?
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BookIt.com Rest Assured Rates are guaranteed to the BEST rate available at the time of booking. If you find a better rate within 24 hours of booking, we will match it and reward your efforts by crediting your card the BookIt.com Cancellation Fee as stated in the details of your booking. Please note that these rates must be for the exact same lodging, room type and dates and that BookIt.com Rest Assured Rates only apply to hotel only bookings and do not apply to package bookings (e.g.: Flight + Hotel Bookings), flight bookings or car rental bookings. Participating hotels are noted as BookIt.com Rest Assured Rate hotels during the booking process.
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What do I need to check in at the hotel?
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It’s always a good idea to bring your BookIt.com lodging voucher. Vouchers are provided after booking and can also be printed out after you have booked by clicking here and entering your Booking ID and zip code. In the event that you forget to print your vouchers and take them with you, the hotel will have your name on file. If you experience any problems at check in, please call BookIt.com Customer Support toll-free at (888) 782-9722.
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How do I book a hotel on the web site?
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Online booking has never been so easy! Here’s how to book online in 4 easy steps:
Enter your dates and destination in our travel planner at www.BookIt.com.
Find the hotel you want to book and click the “Book It!” button.
Review and verify your booking information and click the “Continue” button.
Enter the Guest & Billing information and click the “Book It!” button.
You’re done! Now simply print out your vouchers and pack your bags! (Wasn’t that easy?)
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What should I do if I missed my hotel cancellation deadline due to a cancelled flight?
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Call BookIt.com Customer Support toll free at (888) 782-9722 and we will do everything we can to get your trip back on track.
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How do I print my itinerary?
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Vouchers may be printed directly after booking or by clicking here and enter your Booking ID and email address.
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Can I make a hotel booking for someone else?
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When entering “Guest Information” be sure to use the name of the person who will be traveling. Then, use your information for “Billing Information”.
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What credit or debit cards can I use for hotel bookings?
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Accepted credit and debit cards are listed as options during the booking process. If you have additional questions, or would like to use a card that is not listed, please call BookIt.com Customer Care toll free at (888) 782-9722.
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How many rooms can I book at once, and how many people can stay in each?
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You can reserve up to 3 rooms at once online. If you need more rooms, please call BookIt.com Customer Support toll free at (888) 782-9722. The number of people who can stay in rooms varies by hotel and room type.
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Are group bookings offered for hotels?
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Yes! Please call toll free (888) 782-9722 for group booking assistance.
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Can I cancel my group hotel booking online?
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For group bookings, including changes and cancellations, please call toll free (888) 782-9722.
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